Karya's Terms & Conditions — Fully in English

Karya (karya.vip) is an online gaming platform operated for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between Karya and its users. By registering an account, logging in, or using any of our services, you are deemed to have automatically accepted these Terms and Conditions.

Please read this document carefully. Karya reserves the right to update these Terms and Conditions at any time, and a notice will be posted on the website whenever changes are made. Continued use of the service after any changes will be considered as your acceptance of the updated Terms and Conditions.

Registration Eligibility

• You must be 18 years of age or older to register at Karya.
• Each person may create only one account.
• Only one account may be registered per mobile number.
• Karya employees may not create personal accounts.

Accuracy of Information

All details provided at registration — including your name, phone number, and date of birth — must be accurate and genuine. Karya reserves the right to verify your identity at any time. Accounts created with false or incorrect information may be suspended and any balance forfeited.

Account Security

Keep your account password and login credentials strictly confidential. Do not allow anyone else to use your account. If you become aware of any unauthorized access to your account, notify Karya support immediately.

Karya currently accepts deposits via bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly. In the event of a technical delay, the issue will be resolved within 30 minutes.

• No additional charges are applied on deposits.
• Deposited funds can only be used on the Karya platform.
• Deposits from third-party names or accounts will not be accepted.
• Karya reserves the right to investigate any suspicious transactions.

Winnings at Karya can be withdrawn at any time. We are committed to providing the fastest withdrawal process — on average, withdrawals are completed within 5 minutes.

Withdrawal Conditions

• Withdrawals will only be sent to the mobile banking number used for the deposit.
• The specified wagering requirement must be met before any bonus funds can be withdrawn.
• Large withdrawals may be held pending completion of identity verification.
• Karya reserves the right to investigate withdrawals in cases of suspicious activity.
• Withdrawals exceeding the daily limit will be processed the following day.

Karya offers a variety of bonuses and promotions — welcome bonuses, daily bonuses, cashback, free spins, and more. Each bonus comes with its own terms and conditions.

Wagering Requirement

A wagering requirement is the amount you need to bet before withdrawing bonus winnings. For example, a 20x wagering requirement means you must wager 20 times the bonus amount.

• Welcome Bonus: 20x wagering
• Daily Bonus: 15x Wagering
• Free Spin Winnings: 20x Wagering
• Cashback: 1x wagering (immediately usable)

Reasons for Bonus Cancellation

• Claiming the same bonus from multiple accounts.
• Exploiting the bonus system through specific strategies or patterns.
• Requesting a withdrawal before completing the wagering requirement.

All games at Karya use third-party certified RNG (Random Number Generator). Every game result is entirely independent and random — never predetermined in any way.

Gaming Responsibility

• Playing games is entirely voluntary and based on personal choice.
• In the event of a technical error affecting game results, Karya will review the case and make a final decision.
• If you get disconnected, your game progress is saved and you can resume once reconnected.
• The same account cannot be used on multiple devices simultaneously.

Game Provider Rules

Some games are operated by third-party providers (PG Soft, Pragmatic Play, Habanero, etc.). The respective provider's own rules also apply to those games. Karya is not directly liable for technical issues within these games, but will assist in reaching a resolution.

The following activities are strictly prohibited on Karya. Violating these rules may result in permanent account suspension and forfeiture of your balance.

• Fraud: Any fraudulent activity, identity fraud, or fake transactions.
• Multiple Accounts: Creating multiple accounts to claim bonuses.
• Hacking & Bots: Attempting to hack the system or using automated bots.
• Money Laundering: Using the platform for the purpose of money laundering.
• Collusion: Colluding with other players to gain an unfair advantage.
• VPN Usage: Using a VPN to conceal your identity.

Karya reserves the right to temporarily suspend or permanently close accounts under the following circumstances.

Voluntary Account Closure

You may request to close your account at any time. Please withdraw any remaining balance before closing your account. Self-exclusion is also available as part of our responsible gaming commitment.

Closed by Karya

• If evidence of a Terms & Conditions violation is found.
• If multiple accounts are detected.
• If evidence of fraud or system manipulation is found.
• Account inactive for an extended period (more than 12 months).

The reason for account closure can be obtained through our support team. If the account is closed for a legitimate reason, any remaining balance will be refunded.

Karya treats your personal information with the utmost importance. Our full Privacy Policy is published separately. The key points are summarized in this section.

• Your personal information is never sold to any third party.
• All transactions are secured with SSL 256-bit encryption.
• Additional documentation may occasionally be requested for identity verification.
• Karya operates in full compliance with cybersecurity regulations.

Karya is not liable for the following, but will always provide assistance in resolving any issues.

• Interruption to gameplay due to loss of internet connection.
• Technical issues on the part of third-party game providers.
• Unauthorized access to your account by a third party (if your password is not kept secure).
• Degraded game quality due to device or network limitations.

Karya is committed to ensuring fair treatment and the highest standard of service at all times. If you encounter any issue, please contact us — we are dedicated to resolving it.

Karya reserves the right to modify these Terms and Conditions at any time. In the event of changes:

• A clear notice will be posted on the website.
• An SMS may be sent to your registered mobile number prior to significant changes.
• The date of change and version number will be noted.
• Continued use of the service after any changes constitutes acceptance of the updated terms.

Please visit this page regularly and stay informed about any updates.

Our 24/7 support team is always on hand for any queries regarding Karya. The dispute resolution process is outlined below.

Dispute Resolution Steps

1. First, report the issue to Karya via Live Chat or email.
2. Our support team will provide an initial response within 48 hours.
3. Complex cases will be reviewed by our specialist team and resolved within 7 business days.
4. If both parties cannot reach an agreement, third-party mediation may be sought.

Karya is committed to resolving all disputes fairly and transparently. Our goal is to ensure the satisfaction of every player.