1. Home
  2. FAQ
All your questions answered in one place

Karya FAQ — Everything You Need to Know

From registration and withdrawals to bonuses and games — find honest, straightforward answers to all your Karya questions, right here.

50+
FAQ
8
Topic Categories
24/7
Live Support
In English
Full Support
All Registration Login Deposit Withdrawal Bonus Games Security
By Topic
Registration Login & Account Deposit Withdrawal Bonuses & Offers Games & Play Security App & Downloads
Didn't find your answer? Talk to us directly
Live Support
Registration FAQs 6

Signing up on Karya is quick and simple. You only need three things — an active Bangladeshi mobile number (Grameenphone, Robi, Banglalink, or Teletalk), be at least 18 years old, and choose a password. No email required, and registration is completely free.
The whole process takes just 2 minutes.

No, creating an account on Karya is completely free. There are no registration fees, processing charges, or hidden costs. Feel free to sign up and explore the platform first, then deposit whenever you're ready.

No. Under Karya's policy, each mobile number and each individual may only hold one account. Creating multiple accounts is a violation — both accounts may be suspended and any bonuses forfeited. See details Terms & Conditions।

Wait 1–2 minutes — OTPs can sometimes be delayed due to network issues. If it still hasn't arrived after 5 minutes, click the "Resend" button. If the problem persists, contact Karya live support for an immediate resolution.

Your Welcome Bonus is credited automatically to your account the moment you complete your first deposit after registering. You'll see the bonus as soon as the deposit goes through. Wagering requirements must be met before the bonus can be withdrawn.

No. Karya strictly enforces an 18+ age policy. Minors are not permitted to register, and any account created using false information will be permanently suspended. Our Responsible Play View Policy.
Login & Account 5

On the login page, click the "Forgot password?" link. Enter your registered mobile number and you'll receive an OTP — use it to set a new password. Done in just 2 minutes.

Entering the wrong password too many times will temporarily lock your account. It unlocks automatically after 30 minutes. For a faster resolution, contact Karya Support.

Yes, your account will remain active. However, you won't be able to log in with the old number. Contact Karya support to verify your identity and request to add your new number — we'll take care of it promptly.

Change your password immediately and notify Karya support. We will review your login history and take the necessary action. Enable 2FA to keep your account secure going forward.

Yes. For self-exclusion or permanent account closure, contact Karya support. We'll process your request promptly. Learn more Responsible Play page.
Deposit-Related 6

Log in to your account → go to "Deposit" → select your payment method (bKash, Nagad, or Rocket) → enter the amount → complete the transaction. Your balance is usually credited within 1–5 minutes.

The minimum deposit on Karya is just BDT 200. The maximum limit depends on your account level and deposit limit settings. Set your own limits for responsible gaming — go to Account Settings.

No. Karya does not deduct any additional charges on deposits. However, bKash, Nagad, or Rocket may apply their own service fees — these are set by the payment provider, not Karya.

Your balance is usually updated within 5 minutes. If not, note your payment transaction ID and contact Karya support. We'll resolve it within 15–30 minutes.

Karya currently supports deposits via bKash, Nagad, and Rocket. A credit or debit card option may be introduced in the future. You'll be notified via app notification whenever a new payment method is added.

Account Settings → Responsible Gaming → Deposit Limit. Set daily, weekly, or monthly limits. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period. Learn more Responsible Play।
Withdrawal-related 5

Withdrawals on Karya are processed in an average of just 5 minutes. During verification, it may take 15–30 minutes. Requests made late at night may take slightly longer.
Most withdrawals reach bKash/Nagad within 5 minutes.

The minimum withdrawal amount on Karya is BDT 300. Requests below this amount will not be processed. Daily and weekly maximum withdrawal limits also apply — check your account settings for details.

Karya generally does not charge withdrawal fees. However, mobile financial services (bKash, Nagad, Rocket) may apply their own service charges. Check our regular offers for fee-free withdrawal promotions.

Common reasons why withdrawals get rejected:
  • Wagering requirements not yet met
  • Account verification not completed
  • Withdrawal number does not match the deposit number
  • Exceeding daily or weekly limits
Contact support to find out the reason.

Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirements. This means placing bets totalling a set multiple of the bonus amount. View full bonus terms Terms & Conditions।
Bonuses & Offers 5

As a new member, your Welcome Bonus is credited automatically the moment you make your first deposit — no action needed. The bonus will appear directly in your balance. You can withdraw it once the wagering requirements are met.

Simply log in to Karya every day to automatically earn your daily bonus. Log in for 7 consecutive days and you'll also receive a special weekly reward. Bonus amounts vary based on your VIP level and activity.

Share your referral code with a friend. When they register and make their first deposit, both of you will receive a bonus. Referral bonuses typically come with lower wagering requirements.

A wagering requirement means you must bet your bonus funds a set number of times before you can withdraw. For example, a 20x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 2,000 in bets. Contribution rates may vary by game.

Bonuses come with an expiry date. If wagering requirements are not completed before the bonus expires, the bonus will be forfeited. Make sure to use your bonus promptly. You can check the expiry date in the "Bonus" section of your account.
Games & Play 5

Karya offers 500+ games, including Live Casino, Slots, Fish Games, Bingo, and much more. New games are added every week. Browse all games Casino, Slots or Fish Games page.

Yes. All games on Karya use RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. The RTP (Return to Player) for every game is clearly displayed.

No. All games can be played directly in your browser. However, using the Karya mobile app delivers a significantly better experience in terms of quality and speed. Download the app here।

If your connection drops during a game, it will pause temporarily. Once you reconnect, the game will resume from where you left off — no bets lost, no balance deducted. If any issue occurs, please contact support.

Yes. Karya's Live Casino lets you play with real dealers via live video streaming. Games include live roulette, blackjack, baccarat, and more. Explore Casino page.
Security 4

Yes. Karya uses SSL 256-bit encryption — military-grade security. Your personal information and financial data are fully protected. Learn more Privacy Policy।

No. Karya never sells or transfers your data to third parties. Your information may only be shared when required by law or with your explicit consent. See details Privacy Policy।

Please note:
  • Only log in via karya.vip
  • Do not click on unknown links
  • Karya will never ask for your password via SMS or chat
  • Use a strong password and enable 2FA

Under "Responsible Gaming" in Account Settings, you'll find deposit limits, session time controls, cooling-off periods, and self-exclusion options. Learn more Responsible Play page.
App & Downloads 4

Karya app is on our Download page. The app is available for both Android and iOS devices. App Pagefor full details.

Yes, the Karya app is completely free to download. There are no download fees or subscription charges.

On Android, enable installation from "Unknown Sources" in your settings. If the problem persists, restart your phone and try again. Still having issues? Contact our support team.

Yes, in fact the app offers even more. Faster loading, push notifications, fingerprint login, and an optimized gaming experience are all exclusive to the app.
Didn't find your answer?
Our support team is always here for you
Live Chat

Chat with us directly on the app or website. Average response time is 2 minutes.

Fastest
Email Support

For complex issues, send us an email. You'll receive a detailed response within 24 hours.

[email protected]
Telegram Support

Join the Karya support channel on Telegram for quick updates and assistance.

24/7 Active
More to know beyond the FAQ
Visit these pages to learn more about Karya
Terms & Conditions

Read Karya's full terms, bonus conditions, and usage policies — written in clear, straightforward language.

Read
Responsible Play

Read all of Karya's tools and guides to build healthy gaming habits and keep yourself protected.

Read
Privacy Policy

Learn how Karya stores, uses, and protects your personal information.

Read
App Download

Download the Karya mobile app for an even better gaming experience. Available on Android and iOS.

Download
About Us

Learn who runs Karya, what our mission is, and why we're Bangladesh's top choice.

Learn
Register Now

Got all your questions answered? Register now and start playing with your welcome bonus.

Register
Ask us anything, anytime

Can't find your answer in the FAQ? No worries — our 24/7 Bangla support team is always ready to help.

Register for Free Log In
For 18+ only · Responsible Gaming
বাংলা